Arzo India

Explore our stunning collection of traditional wear under 15k! Call on 77195 69213 or chat to find your ideal outfit

REFUND POLICY

At Arzo, your satisfaction is our utmost priority, and we are committed to ensuring a seamless shopping experience. While we strive to deliver unparalleled quality and craftsmanship in every product, we understand that there may be instances where a refund is warranted. Below, we outline our Refund Policy to address any concerns you may have:

Eligibility for Refunds

  • Refunds apply only to items that are unused, unworn, and in their original condition with all tags and packaging intact.
  • To be eligible for a refund, you must initiate the return process within 3 days from the date of receiving your order.

Non-Refundable Items

Certain items, including but not limited to customized or personalized products, are non-refundable unless deemed defective or damaged upon receipt.

Refund Process

  • To request a refund, please contact our customer service team at wecare@arzoindia.com or call us at +91-7719569213 to initiate the return process.
  • Once your return request is approved, you will be provided with instructions on how to proceed with the return shipment.
  • Upon receipt and inspection of the returned item(s), we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed via the original method of payment within [number] business days. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or credit card issuer.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or the item received is defective or damaged.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, colour, or style, we recommend initiating a return for a refund and placing a new order for the desired item.

Refund Exceptions

In exceptional circumstances, such as product defects or errors on our part, we reserve the right to offer alternative solutions, including replacement or store credit, instead of a refund.

Contact Us

For any further inquiries or assistance regarding refunds, please don’t hesitate to reach out to our customer service team at wecare@arzoindia.com or call us at +91-7719569213. We are here to ensure your complete satisfaction with your Arzo shopping experience.

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