Exchange Policy

We have a 3-day exchange policy, which means you have 3 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn, unused, with all original tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To request an exchange, please contact us at wecare@arzoindia.com within 3 days of delivery. Once your request is reviewed and approved, we will provide instructions on how and where to send your item.

Please note that items sent back without first requesting an exchange will not be accepted.

For any exchange-related questions, you can contact us at wecare@arzoindia.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Any such issues must be reported within 3 days of delivery along with clear photographs of the product and packaging.

Non-Exchangeable Items

The following items are not eligible for exchange:

Sale or discounted items
Gift cards
Customized or personalized products
Products that have been worn, washed, altered, or damaged after delivery
Items without original tags or original packaging

Please contact us if you have questions regarding the eligibility of a specific item.

Exchange Process

Once we receive and inspect your item, we will notify you regarding the approval of your exchange request. Approved exchanges can be made for another size of the same product, subject to availability.

Customers may be responsible for applicable shipping charges for exchanges.

No Returns & No Refunds

All purchases are eligible for exchange only. We do not offer returns, cancellations after dispatch, or monetary refunds under any circumstances.

For any assistance, please contact us at wecare@arzoindia.com.