Shipping Policy — ARZO India

Last updated: [ 08-09-2026 ]

1. Where We Ship

Domestic (India): We ship to all serviceable pin codes across India.

International: We currently ship to the following countries:

• Australia

• Canada

• France

• Germany

• New Zealand

• Portugal

• Switzerland

• United States

If your country isn't listed above, please email us at wecare@arzoindia.com before placing your order — we're regularly adding new destinations.

2. Processing Time

• Orders are processed within 1–3 business days of payment confirmation. Processing includes quality checks, packing, and handover to our courier partner.

• Made-to-order, customised, or personalised items may require additional processing time. Where this applies, the extra time will be stated on the product page before you order.

• Orders placed on weekends or public holidays are processed on the next business day.

3. Delivery Timelines

These are estimates, not guarantees. Actual delivery times can be affected by your exact location, courier network conditions, customs clearance (for international orders), weather, or other circumstances outside our control. The specific delivery-window estimate shown on a product page (if any) is calculated from the processing and delivery times above and updates based on current processing load — it is not a fixed date regardless of order volume or destination.

4. Shipping Charges

Domestic (India):

• Free shipping on all orders, with no minimum order value.

International:

• Free shipping on orders above ₹40,000 (converted to your local currency at checkout where applicable).

• A flat shipping charge of ₹3,500 applies to international orders of ₹40,000 or below.

• Any customs duties, import taxes, or other charges levied by the destination country are the customer's responsibility and are not included in our shipping charge or product price. We recommend checking your country's import regulations before ordering, as these vary by country and are outside our control.

All shipping charges (where applicable) are calculated and displayed at checkout before payment is taken.

5. Order Tracking

• Once your order is dispatched, you will receive a shipping confirmation email/SMS with your tracking number and a link to track your shipment.

• You can also check your order status by logging into your account at [account.arzoindia.com] or by contacting us at wecare@arzoindia.com with your order number.

6. Delays and Undeliverable Shipments

• If your order is delayed beyond the estimated delivery window, please contact us at wecare@arzoindia.com with your order number and we will follow up with our courier partner on your behalf.

• If a shipment is returned to us as undeliverable (for example, due to an incorrect address, refused delivery, unpaid customs duties, or repeated failed delivery attempts), we will contact you to arrange re-shipment. Additional shipping charges may apply for re-shipment, depending on the reason for the return.

• Please ensure your shipping address, postal/pin code, and phone number are entered correctly at checkout — we are not responsible for delays or non-delivery caused by incorrect address information provided by the customer.

7. Multiple Items and Split Shipments

If your order contains multiple items that ship from different locations or become available at different times, we may split your order into more than one shipment. You will not be charged extra shipping for a split shipment caused by our fulfilment process, and you'll receive tracking information for each shipment separately.

8. Questions About Shipping

If you have any questions about shipping, delivery timelines, international eligibility, or the status of your order, please contact us:

• Email: wecare@arzoindia.com

• Phone: +91 77195 69213

• Store locations: see our Store Locator

This Shipping Policy forms part of, and should be read together with, our Terms & Conditions and Return/Exchange Policy.