Returns and Exchange Policy

At ARZO India, we carefully inspect and pack every order before dispatch. As our products are premium ethnic wear and handwoven textiles, all purchases are eligible for exchange only. We do not accept returns or provide monetary refunds.

Please read the following exchange policy carefully before placing your order.

3-Day Exchange Policy

We offer a 3-day exchange policy, which means you have 3 days from the date of delivery to request an exchange.

To be eligible for an exchange, the product must:

  • Be unused and unworn.

  • Be in the same condition in which you received it.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Include the original invoice or valid proof of purchase.

Exchange requests submitted after 3 days from delivery will not be accepted.

How to Request an Exchange

To request an exchange, please contact us at wecare@arzoindia.com within 3 days of delivery.

Please include:

  • Your order number

  • Reason for exchange

  • Clear photographs of the product

  • Photographs of the original packaging and tags, where applicable

Our team will review your request and, if approved, provide you with the exchange instructions.

Please do not send any product back without receiving prior approval from ARZO India. Packages sent without an approved exchange request may not be accepted.

Exchange Eligibility

An approved exchange may be requested for:

  • Another size of the same product, where applicable.

  • Another eligible product, subject to availability and applicable price differences.

All exchanges are subject to product availability.

If the replacement product has a higher price, the applicable difference must be paid before the exchange is processed.

Damaged, Defective or Incorrect Products

Please inspect your order immediately after delivery.

If you receive a product that is:

  • Damaged

  • Defective

  • Incorrect

  • Missing an item or component

please contact us at wecare@arzoindia.com within 3 days of delivery.

You must provide clear photographs and, where necessary, videos showing the issue along with photographs of the packaging.

Our team will review the issue and determine the appropriate resolution.

Non-Exchangeable Items

The following products are not eligible for exchange:

  • Sale or discounted products

  • Gift cards

  • Customized or personalized products

  • Products that have been worn

  • Products that have been washed

  • Products that have been altered or modified

  • Products damaged after delivery due to customer handling

  • Products without original tags

  • Products without original packaging

  • Products returned after the 3-day exchange period

For certain products, additional exchange restrictions may apply. Please check the product description before purchasing.

Exchange Shipping Charges

Customers may be responsible for applicable shipping charges associated with an exchange.

Any shipping charges applicable to the exchange will be communicated by our team before the exchange is processed.

Shipping charges paid on the original order are non-refundable.

No Returns

ARZO India does not accept product returns.

Once an order has been successfully delivered, it cannot be returned for a refund.

All eligible post-delivery requests are handled strictly under our exchange policy.

No Refunds

ARZO India does not provide monetary refunds for delivered orders.

We do not offer refunds to the original payment method, store-credit refunds, or cash refunds for products that are eligible only for exchange.

In the event of an approved exchange, the resolution will be handled according to the exchange terms mentioned above.

Order Cancellation

Orders cannot be cancelled after they have been dispatched.

If you wish to request a cancellation before dispatch, please contact us as soon as possible at wecare@arzoindia.com.

Cancellation requests cannot be guaranteed once an order has entered the processing or dispatch stage.

Important Note for Handwoven Products

Many of our sarees and ethnic-wear products feature handwoven fabrics and traditional craftsmanship. Slight variations in colour, texture, weave, zari placement, or pattern may naturally occur due to the handcrafted nature of the product.

Such characteristics are not considered defects and are not grounds for an exchange.

Colours may also appear slightly different depending on your screen settings, lighting, photography conditions, and device display.

Exchange Approval

All exchange requests are subject to inspection and approval by ARZO India.

Approval of an exchange does not automatically guarantee availability of the requested replacement product.

If the requested replacement is unavailable, our team will contact you to discuss the available options.

Contact Us

For exchange-related questions or assistance, please contact:

Email: wecare@arzoindia.com

Please include your order number in your communication so our team can assist you more efficiently.

Important

All sales are final and eligible for exchange only. ARZO India does not accept returns or provide monetary refunds.