Frequently Asked Questions
Where is Arzo India based, and do you have physical stores?
Ludhiana, Punjab, and operate three retail stores: our Flagship store in Ludhiana, Memsaab in Jalandhar, and Jewellery Lovers Paradise (JLP) in Dehradun. Full addresses and directions are on our Store Locator page.
What fabrics does Arzo India use?
We work with a range of natural fibres and traditional weaves, including pure silk, Kora silk, Katan silk, raw silk, and cotton-silk blends, depending on the collection. Each product page lists the exact fabric composition for that item.
Where does Arzo India source its materials from?
We source from traditional weaving clusters across India, matched to each weave's region of origin — including Banaras (for Banarasi weaves), Kanchipuram (for Kanjivaram silk), Patan (for Patola), Paithan (for Paithani), and Chanderi (Madhya Pradesh), among others. We work directly with artisans and vendors in these regions to keep each weave authentic to its tradition.
How are Arzo India products crafted?
Each Arzo product is meticulously crafted by skilled traditional craftsmen who bring centuries-old techniques and expertise to life. Our artisans combine traditional weaving methods with contemporary designs, resulting in exquisite creations that reflect the rich heritage of Indian textiles.
Will the product I receive look exactly like the photo?
As closely as possible, but because many of our pieces are handwoven or handcrafted using natural fibres, minor variations in colour, weave, or embellishment placement compared to the product photo are normal and expected — this is a feature of handmade textiles, not a defect. See our Exchange Policy for what does qualify as a genuine defect.
Can I customise or personalise my order?
Yes, customisation is available on select products, indicated on the relevant product page. Please note that customised and personalised items are not eligible for exchange except in the case of a genuine defect or error on our part — see our Exchange Policy.
What payment methods do you accept?
We accept credit and debit cards, net banking, UPI, and other digital payment methods shown at checkout, processed securely through our payment gateway partner. We do not store your full card number, CVV, or UPI PIN.
Is it safe to enter my card details on your website?
Yes. Our checkout is secured with HTTPS encryption, and payment details are handled directly by our PCI-DSS-compliant payment gateway partner — ARZO never sees or stores your full card details.
Can I change or add items to my order after placing it?
If your order hasn't yet entered processing, contact us immediately at wecare@arzoindia.com or +91 77195 69213 and we'll do our best to accommodate the change. Once an order has started processing, changes may not be possible.
Do you ship across India?
Yes — we offer free shipping to all serviceable pin codes across India, with delivery typically within 5–7 business days after dispatch.
Do you ship internationally?
Yes, currently to Australia, Canada, France, Germany, New Zealand, Portugal, Switzerland, and the United States. If your country isn't listed, email us at wecare@arzoindia.com before ordering to check.
How much does shipping cost?
- Shipping is free on all domestic (India) orders.
- For international orders, shipping is free above ₹40,000; a flat charge of ₹3,500 applies to international orders of ₹40,000 or below. Full details are in our Shipping Policy.
How long will my order take to arrive?
Domestic orders typically arrive within 5–7 business days after dispatch (plus 1–3 business days of processing time). International delivery times vary by destination — see our Shipping Policy for current estimates.
How can I track my order?
Once your order ships, you'll receive a tracking link by email/SMS. You can also check your order status by logging into your account at [account.arzoindia.com] or emailing wecare@arzoindia.com with your order number.
What happens if my order is delayed or lost?
If your order is delayed beyond the estimated delivery window, contact us at wecare@arzoindia.com with your order number and we'll follow up with our courier partner on your behalf. See our Shipping Policy for more detail.
What is ARZO's exchange policy?
We offer exchanges on eligible items within 7 days of delivery (or 7 days of purchase for in-store buys), provided the item is unused, unwashed, and in its original condition with tags attached. Full details are in our Exchange Policy.
Do you offer refunds?
We offer returns, exchanges, and full monetary refunds on eligible ready-to-wear items returned within 7 days of delivery. For damaged, defective, or incorrect items, full refunds or free replacements are provided immediately with no extra charge
What if I receive a damaged, defective, or wrong item?
Contact us within 7 days of delivery with your order number and photos/video of the issue. Once verified, we'll offer a free replacement, a full refund, or store credit — whichever you prefer. Return shipping in this case is on us.
Can I cancel my order after placing it?
Yes, if you contact us within 12 hours of placing the order or before it enters processing, whichever is earlier. Once an order has been processed or dispatched, it can no longer be cancelled, though you may request an exchange after delivery.
How should I care for my ARZO garment?
Care instructions vary by fabric and are listed on each product page — please follow the specific instructions for your item for example, many of our silk pieces are dry-clean only. Following the product-specific care instructions helps preserve colour, weave, and embellishment quality over time.
Can I buy ARZO products in-store?
Yes — visit our Flagship store in Ludhiana, Memsaab in Jalandhar, or JLP in Dehradun. Store addresses, phone numbers, and hours are on our Store Locator page
How do I contact ARZO for support?
Email us at wecare@arzoindia.com or call +91 77195 69213. You're also welcome to reach out to or visit any of our three stores directly.
Is Cash on Delivery (COD) available?
We currently do not offer COD; all orders are prepaid.
Can I buy ARZO products in-store?
Yes — visit our Flagship store in Ludhiana, Memsaab in Jalandhar, or JLP in Dehradun. Store addresses, phone numbers, and hours are on our Store Locator page.