Refund Policy
At Arzo, your satisfaction is our utmost priority, and we are committed to ensuring a seamless shopping experience. While we strive to deliver unparalleled quality and craftsmanship in every product, we understand that there may be instances where a refund is warranted. Below, we outline our Refund Policy to address any concerns you may have:
Eligibility for Refunds
- Refunds apply only to items that are unused, unworn, and in their original condition with all tags and packaging intact.
- To be eligible for a refund, you must initiate the return process within 3 days from the date of receiving your order.
Non-Refundable Items
Certain items, including but not limited to customized or personalized products, are non-refundable unless deemed defective or damaged upon receipt.Refund Process
- To request a refund, please contact our customer service team at wecare@arzoindia.com or call us at +91-7719569213 to initiate the return process.
- Once your return request is approved, you will be provided with instructions on how to proceed with the return shipment.
- Upon receipt and inspection of the returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed via the original method of payment within [number] business days. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or credit card issuer.